Shipping policy

Shipping Policy

Last updated: November 12, 2026

Thank you for shopping at PawSpa. This policy explains how we ship your order and what to expect after your purchase.

Free Shipping
All orders ship for free with standard shipping.

Order Processing
Every order is prepared and processed within 1–3 business days (excluding weekends and holidays). Orders placed after noon, on weekends or on holidays will begin processing on the next business day.

Delivery Time
Once your order has shipped, delivery takes 4–8 business days, depending on your location. Delivery times are estimates and are not guaranteed; they may be affected by carrier delays, weather or other events outside our control.

In total, you can expect your order within approximately 5–11 business days from the date of purchase.

Order Tracking
As soon as your order ships, you'll receive a confirmation email with your tracking number and a tracking link. Please note that tracking information may take a little time to update after you receive it.

Shipping Destinations
We currently ship to the United States, Mexico and the United Kingdom.

Customs, Duties and Taxes
International orders may be subject to import duties, taxes and customs fees. When available, these charges are calculated and shown at checkout before you place your order. If they are not collected at checkout, they may be due before or upon delivery, and the customer is responsible for paying them unless stated otherwise. Customs processing may also affect delivery times.

United Kingdom
Orders shipped to the United Kingdom may be subject to taxes, duties and import charges set by UK customs authorities and/or the carrier. If these charges are not collected at checkout, the customer is responsible for paying them upon delivery, unless we state at checkout that duties and taxes are prepaid.

Address Accuracy
Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible.

Lost, Damaged or Delayed Packages
If your order is lost, damaged or delayed, contact us and we'll help you resolve it with the carrier.

Order Changes and Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it's in transit we can no longer modify it. Refunds for cancelled orders are issued to the original payment method.

Questions?
Email our team on the contact details on our Contact page.