Política de reembolso

Refund Policy

Last updated: November 12, 2026

30-Day Money-Back Guarantee
Try your PawSpa shower head risk-free. If you're not happy with your purchase for any reason, you can request a refund within 30 days of receiving your order.

Returns and Cancellations
To be eligible for a return, items should be returned in good condition, with all their parts, and ideally in their original packaging or as indicated in the return instructions. We may reduce the refund if the item has been damaged or mishandled beyond normal use.

Return shipping is free: we'll provide you with a return label.

You can request to cancel your order, or remove items from it, until the order has shipped.

How to Start a Return or Cancellation
Acceptance of return or cancellation requests depends on the terms above and on your rights under applicable law.

Contact us at [YOUR STORE EMAIL] with your order number to start your return or cancellation request.

If your return is approved, we'll send you instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order when you receive it and contact us right away if the item is defective or damaged, or if you received the wrong item. We'll send you a replacement or a full refund.

Exceptions and Non-Returnable Items
Some items may not be eligible for return, as stated in the return terms above, on the product page or on our website at the time of purchase. Please contact us if you have questions about returning a specific item.

Exchanges
Want a different color? Contact us to check exchange options before sending your item back.

Returns and Cancellations in the United Kingdom
If you are a consumer in the United Kingdom and buy goods online, you may have the right to cancel your order within 14 days of receiving it, unless an exception applies. This is in addition to our 30-day guarantee.

After you let us know you want to cancel, you must return the items within 14 days.

We will refund eligible cancelled orders within 14 days of receiving the returned items or proof that you've sent them.

For eligible cancellations, we will refund the product price and the standard shipping cost, if you paid for shipping. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. If approved, the refund will be issued to your original payment method, unless stated otherwise. Please note that your bank or credit card company may take some time to process and post the refund.

If you haven't received your refund within a reasonable time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the agreed or required time, or do not comply with applicable law.

Contact
To request a cancellation, start a return, ask about an exchange or report a damaged item, email us at the contact details on our Contact page.